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To add a testimonial of your own, submit it on the Customer Survey page.
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"While on a cross country tour from my home in Rockaway Beach, NY - Rockaway Beach, CA, I fell victim to an uncooperative starter on my 2003 Roadglide. I was towed into DP Harley and I rode out a few hours later with a new starter and rear tire. I was treated in a very kind and professional manner by the service manager Declan "Irish" and Audrey up in Motorclothes. Go raibh mile maith agaibh a chairde!!! Feicfidh me thu aris!"
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By: Ed Rockaway Beach, NY
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"Our group of three recently flew in to SF and rented three 2012 Harley's for our 10 day ride and I just wanted to follow up to let others know what a great job the folks at Dudley Perkins did for us. The professionals (Roy and Larry) in the rental department took care of us from the moment we landed at the airport until they dropped us off for our flight home. We had an incident during the trip with one of the bikes and I have to tell you, without a doubt, that the people at Dudley Perkins will bend over backwards to ensure you are taken care of in a timely fashion. First class service every step of the way and I can assure you they will not let you down. Hope we have a chance to do it again some day. THANKS!!!!!!!!!"
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By: John Johns Creek, GA
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"Dudley Perkins doesn't just provide motorcycles and gear, they provide a positive and exciting experience. The experience and memories I've had at Dudley Perkins will outlast the bike I recently bought and will influence where I turn to for help in the future. I would recommend DP to anyone. "
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By: Nathan San Bruno, CA
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"HIGHLY COMPETENT STAFF WITH EXCELLENT SERVICE AND A FACILITY AND SHOWROOM WHICH GOTTA BE THE BEST IN THE INDUSTRY. RENTED NEW ULTRA CLASSIC (FAIRLY NEW WITH 2000 MILES AT TIME OF RENTAL) FOR 12 DAYS FOR A RIDE OF A LIFE TIME UP THE CALIFORNIA/OREGON COAST. IF YOU RENT A HARLEY IN THE SANFRAN AREA, DUDLEY PERKINS IS THE ONLY WAY TO GO. THANK YOU BOTH, LARRY AND ROY FOR MAKING THIS RENTAL FOR UNFORGETABLE TRIP POSSIBLE.
BEST WISHES
WERNER GRASER, FAIRFIELD, CONNECTICUT"
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By: WERNER FAIRFIELD, CT
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" I'm taking a moment to thank all who are involved in making your dealership what it is. The nicest motorcycle facility I have ever been in.
My sales person, George Eways, was beyond helpful. He could see right off, I didn't know squat and yet took his time to explain some very basic things and walked me through the information I needed to make a purchase decision. He did not sell me a bike, he helped me buy the one I wanted. A real professional who made the experience feel as though I was working with a friend, no pressure, no pressure at all.
The 2009 FLHR fits me just fine and the ride home today....
FREAKING W0W!!!
Thanks George. Dennis & Tina White"
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By: Dennis San Jose, CA
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"After months of visiting multiple dealerships, I purchased a 2012 Fat Bob from Chris at Dudley Perkins. He and each person & department at the dealership have provided a great customer experience; before, during, and following my purchase. It was important to me to work with a group that shared a true passion for riding, and the fact that Dudley Perkins has a legacy of 4 generations of Harley-Davidson & riding enthusiasts, is a rarity in this impersonal conglomerate corporate world we live in. I would highly recommend them for any Harley needs or just to explore owning your dream bike."
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By: William Pacifica, CA
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"The sales team there was great. Graham followed threw with everything he said he was going to do. The best part was they did not try to sell me anything that I did not want. He informed me of the product, asked if I had any questions. If I did he went above and beyond to get me the right answer. All the staff droped by to say hello and welcome you. I would tell a friend..."
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By: Anthony Newark, CA
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"I Recently purchased a 2012 CVO Road Glide from your shop. I just wanted to take the time to say that our whole experience was above and beyond exceptional. The salesman ,Graham Skinner, was very professional in everyway. "
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By: Anonymous Discovery Bay, CA
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"I have been to this dealership several times. Their parts team is top shelf. I have had several occassions where I wasn't sure of the part I needed they were more than happy to take the time to make sure I got the right part and also made sure that I knew how to install it even if it was a simple part.
I called the service department and there was an on duty tech to help trouble shoot my problem over the phone. I have had nothing but great experiences with the parts department and service department. I am looking to purchase a touring bike soon and I will not even consider looking anywhere else except at Dudley Perkins.
If the buying experience is anyhting like the rest of my experiences I am sure it will be as smooth as the Electroglide I want to buy. If you want to deal with a great and friendly group of people this is the place to go. They treat everyone the way you would want to be treated. "
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By: Andrew Millbrae, CA
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"Got a flat tire in half moon bay on the way to santa cruz. Called on a saturday morning to see if you had the tire I needed. The Lady in the service dept was the best. Got me in touch with a transport. Replaced my tire and upsold me on needed brake pads. I'm in auto sales for a toyota dealership and understand customer satisfaction. completely satisfied with your quick service and the way the lady in service helped me. Thanks Matt Santino"
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By: matt penn valley, CA
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" Four years ago I bought my 2007 Black Cheery Pearl Road Glide at Dudley Perkins , and it has been a wounderful historical experience being part of a great family such as this one here, from Gram, to Irish all have treated me, my family, and my friends so great, I live in San Jose CA 50 miles south of Frisco, and my #1 mechanic that I only trust is Bruise from Horse Power Express in Campbell CA, he to me is one of the top three masters mechanics in the "HARLEY DAVIDSON WORLD", his advice is gold to me, and I always listen to what he has to say, recently my brother in-law Prim crashed his Harley Road Glide, we asked Bruise if he could look at it, but Bruise was so book'it with so many bikes it was to hard to pencial us in, then Bruise, and his wife Sharon recommened Frisco Harley, talk to Irish he'll take care of you, so with Bruise's advice we went to Frico, off the bat Irish handled the situation, his crew took care of my brother in-laws bike, we new it was in good hands, Talk is cheap, but Frisco Harley takes care of there Family, THANK YOU SO MUCH FOR ALL YOU HAVE DONE Jesse Alvarez"
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By: Jesse San Jose, CA
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"Following up on a complaint I entered here yesterday. Awesome response time. Irish just called to clarify that he did not suggest cutting the bars, but suggested cutting a panel underneath the ignition knob. I explained to him that LeAnne has said explicitly that he recommended cutting the bars, so I guess we had a big misunderstanding on what he explained to her, and then how she explained it to me.
Anyway, Irish called first thing this morning and explained what he recommended doing, and I am going to come in and see exactly what he means before anything is done. I appreciated the clarification, and appreciated that he wasn't too defensive with me for the complaint. Hope this gets through the same channels so whoever called him out yesterday will compliment him today. "
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By: Anonymous Berkeley, CA
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"I recently got in a accident with my 2009 Ht. Rd. Sun Glo Road Glide, and Irish the service Mgr. really did a great job working with my Insurance adjuster getting all the parts and labor organized and even found more damage than I was even aware of. I am really happy I had the work done at Dudley Perkins, and would recomend the business to all riders"
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By: Dan So. San Francisco, CA
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"I just had an extremely disturbing service experience of the kind that makes customers never come back. I bought my 2010 CVO Street Glide at Dudley's a little over a year ago. Graham was awesome throughout the sales process, and Tom even came out to greet me and thank me for the biz. The only reason a docked a star from sales was that I had a list of dozens of accessories, and some of them turned out not to fit (due to features of the specific model). No big deal, P&A was great about returning those items and I spent the credit on other stuff. P&A have been knowledgeable and helpful every time.
Service was great when they did the free first service, and LeAnne found a bubble in the chrome and got that replaced no problem.
So, at around 12,000 miles, I start hearing noise in the primary, and it turns out to be the compensator, a known problem with this model. My key also recently started sticking in the ignition (not the knob, just the key in the knob). So LeAnne calls and says Irish says my Chubby bagger bars are too fat and have to be CUT to make room for the ignition knob. I told her I'd call her back and got on the phone with the highly experienced cvo specialist who installed the bars (Jim, metal dragon) and he railed, explaining two very easy adjustments that can be done (rubber bushings and fairing bolts). When I called back LeAnne said "okay I'll tell him" before I even finished the sentence - like she this was BS and knew exactly what the proper fix was. Like Irish or someone had pressured her to try to gouge me, and she was relieved I called back informed and declined the unnecessary and destructive service.
It is unfortunately a standard that dealer service departments try to do unneeded work to make an extra buck, but trying to do something destructive like compromising the structural integrity of my handlebars is downright scandalous. I will not be able to trust the crew downstairs in the future. "
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By: Anonymous Berkeley, CA
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" Worn out pan heads, shovel heads, evos and now started to work on the twin cam motors, been around the world, fought in 3+wars. I remember when as kids we were scared to walk by Harley Davidson of San Rafael....but we all knew then, now and in the future that the center of the bkler universe was Dudley Perkins."
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By: Bruce Manhattan, KS
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"I recommend DP for the first time buyer to repeat customer. Excellent all around - Service, Parts and Sales. No hassle, no pressure - just an overall great experience, very friendly helpful staff, you will feel right at home.Great products of course... See Chris. Thanks!"
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By: David Hayward, CA
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By: Matt Half Moon Bay, CA
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"Now that Dudley Perkins has become the sponsor of our local HOG Chapter, Tom has welcome all and has quickly thrown support to an already well run chapter. As for service, whenever I am in need the staff is prompt to get me in and back on the road! It's a fun group to work with!"
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By: Jeff Redwood City, CA
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"I brought my 1987 Heritage Softail in for a major service. I had DP change out my wheels and install new tires, give me a 10,000 mile service, and new brake and clutch levers, and the bottom line is the bike is amazing to look at and ride. Tom and his crew did everything I needed including rebuilding of my carburetor, yes a carburetor and the work was flawless. I bought this bike from Dudley and Tom back in 1989 and I wouldnt go anywhere else.
Thanks Tom for operating such a wonderful professional organization.
Ken"
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By: Ken Moss Beach, CA
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"I've been buying and and having service repairs done by Dudley Perkins for more than 10 years. From day one I was greated and treated professionally and with respect. My needs were alway considered. I've personally delt with the top people in every department as well as the rest of the DPHD family. In 2010 I purchased my first bike from DPHD. Chris Perkins gave me a great deal and again considered my needs. I alway refer my friends to DPHD for parts, service and sales. DPHD has been the best dealer I've delt with, and I've delt with quite a few, I don't think anyone can deal with your bike needs any better. "
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By: Donald south San Francisco, CA
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"My wife and I bought our first HD bike, a 2010 Softail Deluxe, from TK. The atmosphere among the employees were very easy going, friendly, and had a strong family-like feeling.
TK worked hard to get us the bike that we wanted and made the buying process very easy. The service department was also very professional and helpful and my wife and I love going there just to shop in the merchandising area that contains a large selection of merchandise. The sales people are very helpful and offer good, unbiased opinions that help instill trust from the customer.
Finally, our kids love Winston and the other dogs that help make the spacious dealership look so amazing. A first class dealership all around that make other HD dealerships look tame in comparison."
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By: Roy and Eloise San Francisco, CA
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"Dudleys is Harley heaven. If it's not on the floor, TK will find it for you. Coffee is always free and the whole dealership crew works together to make this the best family owned and operated dealership in the Harley universe. Open 7 days a week, the location on Corey Way in SSF is beautiful and spacious. The whole family and pets are welcome. It's the prototype of what a motorcycle dealership should be. It's been almost 32 years since I bought my first new Harley from Dudleys and I just keep doing it again and again. The love of motorcycling is what Dudleys is all about. Change your life, change your world --- ride a Harley-Davidson, it's a great experience that should not be missed in this lifetime. Kenny "
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By: kenneth San Francisco, CA
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"Best & friendliest dealership I have ever been to. Stopped in on my 8,000 mile ride from Mpls. down hwy. 61 to New Orleans & then zig zagging my way across southern US across Texas, New Mexico, AZ, to San Diego, & up old coast Hwy 1 to Seattle & rode back down across country to Utah, acoss wyoming to 50th annual Sturgis rally in 1990. Your Shop let me do my own 10,000 mile bike service using your shop & tools above store on a Sat. Bought my parts & oils needed & you guys let me use your shop, as I have been wrenching on my own bikes for 25 years at that time. You even stamped my H-D warranty service book! I truly loved the old original 1914 building & the old parking garage type ramp up & down to service area. Owner even came up & unlocked gated area upstairs & showed me all of the vintage bikes. Was Awesome! I bought a lot of t-shirts & memrobilia & you shipped it to my home for FREE. One of best experiences of my life. You had lots of old no longer made H-D items back then. I WOULD LIKE TO KNOW IF YOU STILL HAVE THE OLD SCHOOL TYPE H-D PAINTERS CAPS MADE FROM THE SUPER THIN CANVAS MATERIAL? THOUGHT YOU MAY ONE TUKED AWAY OR IN BACK ROOM? THE MATERIAL IS ABOUT TWICE AS THICK IN NEW PAINTERS CAPS. OLD ONES WERE GREAT FOR VERY HOT WEATHER. OLD PAINTERS CAPS HAD STRAP & BUCKLE ADJUSTER FOR ADJUSTING SIZE IN BACK (not velcro). Would appreciate if you could let me know if you have one or anybody else makes them still. Last time I found one was around 1995 & all of mine are worn out know. I am retired now & may ride out one more time to see you guys. Thanks for the memories! Sincerely, Bob Enger (Crazy Bob). Mpls. Mn."
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By: Bob minneapolis, MN
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"I just purchased a 2010 street glide from Chris Perkins.He was very profesional.I did not feel rushed or,any pressure to buy.He helped me go thru,and price all the upgrades before the purchase.I have to say that i would highly recomend that you buy,sell,service,and even buy parts from this dealership.Thanks again..Ken"
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By: ken pacifica, CA
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"On July 7th of this year, our group from Arkansas vistited Dudley-Perkins and what happened while there is unbelieveable. A couple of our bikes needed service, one for pipes and the other for work on the CB. It was going to be a couple of hours of down time for us with nothing to do. I spoke to the owner, whom at the time I dont know who he was. He offered to take our group to catch the Bart Train into the city and to pick us up when we returned from the city. Our group was totally excited about getting to see the city but we were concerned about leaving all our belongings on the bike. The owner was such a gracious man,he told us to park our bikes in the back and he would make sure no one bothered our bikes and belongings. He arranged for two vans to transport us to the Bart, and when we returned he had the same people waiting for us at the station. You talk about customer service, well this dealership and all the people working there go way beyound any other dealership we have ever vistited on our trips. The service department did a fantastic job on the bikes, the employees inside were extremley friendly and helpful, always going out of their way to make sure we were taken care of.
Thank you Dudley-Perkins for making our day at your Dealership and giving us the opportunity to visit the city of San Francisco. It was by far the highlight of our trip and without your kindness it would never have happened.
The Wild Hogs from Arkansas, Greg, Bryan, Carter, Lisa and Derrell...."
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By: GREG siloam springs, AR
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"Purchasing my bike through TK was a pleasant experience. Everyone that I met in sales, Graham and Simmons, were all helpful, friendly and knowledgeable. Mike Davis in parts has been great person to work with. Bringing my bike in for the 1k service was fine, no warm fuzzie feeling there, but ok. I'll recommend Dudley Perkins to anyone looking for a great bike."
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By: John Pacifica, CA
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"TOM PERKINS / SERVICE STAFF : RECENTLY I HAD SERVICE DONE ON (2) HARLEY'S I OWN ; (1) 2009 FLHX & (2) 1988 FXRS. BOTH BIKES ARE FULL CUSTOMS . THE SHOP FOREMAN & TECH'S IN THE SERVICE DEPT. ACCOMPLISHED REPAIRS ON BOTH BIKES USEING A VERY PROFFESIONAL MANNER . WHEN THE REPAIR ON BOTH BIKES WERE COMPLETED , THEIR WAS NOT ANY OIL RESIDUE, FINGERPRINTS OR ANY EVIDENCE THAT REPAIRS WERE EVER DONE. I'AM EXTREMELY IMPRESSED WITH THE INCREDIBLE KNOWLEDGE, PROFFESIONAL ATTENTION TO DETAIL & MANNER OF DUDLEY'S SERVICE DEPT. THANKS AGAIN GUY'S, MUCH APPRECIATED WITH SPECIAL THANKS TO : DECLAN "IRISH" MALONE, CHUCK ROCKEL, & BOB SELF. SINCERELY, R. LEONARD"
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By: R. MILLBRAE, CA
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" everyone that worked there was very nice. i felt that my bike was safe while it was there waiting for repair. and i was very happy with the work that was done on my bike. thank you to irish and all the other workers at So.City. Harley Davidson."
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By: Anonymous daly city, CA
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"This is a place that I would love to work!
Quite simply the best, the most helpful and the friendliest bike shop, franchised or not that I have ever experienced, both online and in person.
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By: 'Sidecar' Jon Brighton (England), --
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"Just purchased a 2010 Road Glide from Chris Perkins and having purchased my first Glide from Golden Gate Harley, lets just say that if you REALLY want an honest, patient, not a sales type guys, then go see Chris. Him or Simmons are so knowledgable and cool that it really makes the experiance easy. They'll tell ya straight up what you need and if you don't want it they ain't gonna hustle ya down for it.
You also cant beat the history of buying from the first Harley dealership in existance. Look forward to bring friends.
Thanks and you got a customer for life... All the best Dave Marriott"
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By: Dave Frisco, CA
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By: Anonymous Pres. Prudente SP - Brazil
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"I just wanted to thank Irish and his crew for the top notch service. i was traveling thru and broke down with an older bike. One phone call and two hours later I was on the road again. Also thanks to Tom the bike hauler. It was a time to remember. I will always speak highly of Dudley Perkins Harley Davidson. "
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By: Gus Vancouver, BC
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"give me a mail"
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By: Anonymous ny, NY
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"In April 2007 I purchased a beautifull black cheery Road Glide, from Gram at Dudley Perkins, and ever since then, I have had the most greatest moment in life, I have maintained it perfectly, but for some unknown reason it does not turn on anymore, and the warrenty expired 2 months ago, I am truly confused, what did I do wrong, THE LEGENDERY HARLEY-DAVIDSON MOTORCYCLE, this I know, life is not perfect, but I still truely love with all my heart this dam bike. "TO THE HARLEY-DAVIDSON NATION, I WILL RIDE AGAIN". "
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By: Jesse san jose , CA
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"I own a 10 year old FXDWG- It is not for sale I am very happy with the 09 FLHTCUSE4 as my respect for Dudley Perkins Co. including all thier personel-Sales-Service-Parts - and not to forget the owner as well. I have had previous work peformed on my 99 with complete satisfaction. my lattest purchase was performed quickley on Super Bowl Sunday with my Wife's demand to be home to watch the game. We made it in the following day MC developed a clutch ussue the dealership picked-up abd repaired MC. the next morning. My respect is genuine when I praise this dealership. I have rather alot of experience with all Bay Area dealerships over the last 10 years. Dudley's is by far the best I know of. "
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By: Anonymous
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"I'm glad Harley has made an attempt to build a sport bike, the XR1200 is a good handling motorcycle and the brakes are better than expected, I have kept my Japan based sport bikes but the Harley has proven to be a fun sport bike as well, please continue to refine the XR1200 and dont lose focus on the handling and performance will come over to Harley as I did.
The Dealership and its personal were outstanding and I will recommend Harley and my dealership.
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"Great dealership, friendly and attentive to your needs. I highly recommend them for service and parts."
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By: LJ Burlingame, CA
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"very happy with sales and service departments i will allways came back for more."
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By: michael o. oakley, CA
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This store rocks, it's the best. I love coming here."
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By: Bill Hayward, CA
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"I know this may sound lame but I purchased a new 02 fxsti from another dealership because I was concerned about my first ride in over 30 years beginning from your San Francisco location. No need for details, but it was a big mistake. Since your move to South San Francisco I have been helped by your service department twice and will continue to do so as I have been very satisfied with their work and attitude. I also appreciate your community involvement especially during these lean times. "
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By: Don San Bruno, CA
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